Refund Policy

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns.

2. Digital Credits (Pay-as-you-go)

InvoiceToData sells digital, consumable credits that are used for AI-powered data extraction. When you purchase a credit pack, you receive a balance that is applied each time you convert a PDF (e.g., an invoice or bank statement) using our tools. Credits are consumed at the point of use and cannot be transferred or resold. This pay-as-you-go model means you only pay for the processing you actually use.

3. Eligibility for Refund

Refunds are handled in line with the following rules:

• Unused credits: Customers can request a full refund within 14 days of purchase if the purchased credits remain completely unused. Once we (or Paddle) confirm that no credits from the transaction have been consumed, a full refund may be issued at our discretion.
• Used credits: Once a credit has been consumed (e.g., a PDF or bank statement has been successfully converted), that portion of the purchase is strictly non-refundable due to the computing costs incurred by our AI engines. Partial refunds for unused credits from the same purchase may be considered on a case-by-case basis within the 14-day window.

4. How to Request a Refund

To request a refund, please contact our support team at support@invoicetodata.com with your order receipt or transaction ID, or reach out to Paddle's buyer support directly. Include the email address used at checkout and, if applicable, the Paddle transaction ID from your confirmation email. We will respond within a few business days and, where eligible, coordinate with Paddle to process the refund in accordance with this policy.